Bike Bros. Delivery Details

Once available, all bikes may take up to a further day to build and inspect before dispatch or collection.

Same day dispatch available for in-stock bikes ordered before 12pm (midday).

For click and collect order enquiries, please email us

For home delivery order enquiries please email support@bike-bros.co.ukor call us on 01483 323987 Mon-Fri 9am-5pm

UK Delivery Options

Please find delivery information below:

* Delivery estimates above are once the order has been dispatched and does not include the time taken to prepare the order. The estimate is based on in-stock items, please see the basket for the latest information on specific products. We use different carriers and services depending on the item, typically Royal Mail, DPD or APC couriers which you will see in the basket. We reserve the right to upgrade your delivery to a more enhanced service at no extra charge to you should we deem it appropriate.

Please note we only deliver to mainland UK:

We are unable to deliver to:
HS Outer Hebrides
IV Inverness
KW Kirkwall
PA Paisley
ZE Lerwick
BT Northern Ireland
IM Isle of Man
GY Guernsey, Alderney & Sark
JE Jersey

We also do not ship internationally.

FAQ's

What does “other warehouse” mean?

If an item is listed as in stock at “other warehouse”, this means that the location of the stock is currently with our supplier or in a secondary warehouse of ours. Although available to be ordered, there will be an additional lead time to receive into our main warehouse before despatch to you.

The bike I want is showing as available to pre-order but the estimated dispatch date is several months from now. Why is this?

The bike is for pre-order so we don’t currently have it in stock. The estimated dispatch date is when we expect to have it ready to be collected by our courier after it arrives in our warehouse.

How reliable are the estimated dispatch dates?

The estimated dispatch dates are based on the most up-to-date information we have from our suppliers. On occasion, bikes may arrive earlier or later than these dates. If you place an order, we will contact you if there are any significant changes to the original date.

The product I want is out of stock. When will you be receiving more?

If an item is listed as out of stock on our website, the best way to find out when new stock might be coming in is to click ‘notify’ on the product page. You’ll receive an email when the product is available to order.

How will my bike be delivered? Will it be built?

All bikes are delivered fully assembled apart from the need to fit the pedals (if included in the bicycle specifications) and align the handlebars. Please pay close attention to the instructions included for fitting the pedals. Thread in the pedals by hand first and then use a pedal spanner to tighten. Note not all bikes are supplied with pedals so you can choose which type suits your requirements and order appropriately. See individual product pages for specific bike details.

How can I change the delivery address on my order?

If you have paid via V12 Finance, Paypal, or Klarna we are not able to amend the delivery address on your order.

If you have paid using another payment method, please contact our support team either via email: support@bike-bros.co.uk or by phone (Monday – Friday, 9am – 5pm) on 01483 323987.

Which would be quicker: store collection or home delivery?

If the item is available in store, the store collection. Home delivery will taken an extra 1-2 days.

What happens after I place my order?

You will receive an order confirmation via email which includes your order number. If your order is for home delivery, you will receive a dispatch note with tracking details when it leaves our warehouse. If it is for collection, the store will contact you when the order is ready to collect.

When will my order be delivered?

Please refer to your order confirmation for the estimated delivery window for your order.

Bike delivery is Monday – Friday via APC. APC does not offer a delivery window but tracking details will be provided when your bike is dispatched. Delivery is usually the next working day.

How do I track my order?

When your order is ready to leave our warehouse, we will send you a dispatch note via email.

I have received tracking information for Royal Mail but it doesn’t work.

Royal Mail tracking will only update when a delivery attempt has been made. If you have received a tracking number but there is no further information provided on the Royal Mail website, your order is in transit. We do not have any additional information about the status of your order but do contact us if you have not received your item within 5 working days of dispatch.

It’s after my estimated delivery window, my order hasn’t arrived and I haven’t received tracking details.

Please contact our support team either via email: support@bike-bros.co.uk or by phone (Monday – Friday, 9am – 5pm) on 01483 323987

How will COVID affect the delivery of my order?

Many bikes are currently for pre-order and, although the ETAs on our website are the most up to date information we have, we cannot guarantee these dates.